Ping’s Terms and Conditions

1. The plan is operated by Forbesfone (hereinafter referred to as ‘we’ or ‘us’). Access to the benefits and services of the plan is subject to the General Terms and Conditions and to the following specific Terms and Conditions. By subscribing and making use of the plan, you agree to be bound by these specific Terms and Conditions.
2. This plan is available only for new customers. Migrating from other existing Forbesfone Tariff Plans to this new Plan is not permissible. The tariff shall become effective as of the 10th November 2016.
3. Customers on this Plan will have two (2) accounts as follows:
a. ‘General Cash’ account: The applicable rates customers will be charged from their ‘General Cash’ account for Outgoing Voice Calls, Incoming Voice Calls, Outgoing SMS and restricted Data usage can be found here.
b. ‘Ping Balance’ account: The applicable daily rate of €0.25c / $0.30c will be deducted from the ‘Ping Balance’ account.
4. Once Customers activate their SIM Card via the online portal, the ‘Ping Balance’ account is activated and €0.25c / $0.30c will be automatically deducted from the account. Customer will  be allocated with 7 bundles once the account is activated as follows:
a. Zone 1 – 7Mb
b. Zone 2 – 5.5Mb
c. Zone 3 – 4Mb
d. Zone 4 – 3Mb
e. Zone 5 – 2Mb
f. Zone 6 – 1Mb
g. Zone 7 – 0.5Mb
5. Subject to sufficient balance being held within your account, You will be charged €0.25c / $0.30c on a daily basis in respect of the daily bundles. This is automatically renewed daily till balance in the ‘Ping Balance’ account is depleted. Should customers want to continue benefitting from the daily bundles, the account needs to be topped up with one of the denominations available as per Clause 13 below.
6. Customers can recharge from one of the available denominations listed in Clause 13 below. Once a recharge is successful the bundles mentioned in Clause 4 above (4a – 4g) are automatically awarded and €0.25c / $0.30c deducted from the ‘Ping Balance’ account.
7. Should a Customer deplete his daily bundle and require more units at favourable rates, Customers can opt for an Instant Recharge. Customers will receive an SMS with the applicable instructions of how to activate Instant Recharge. Customers will be charged €1.00 / $1.00 from their registered Credit Card account and will be awarded with the following bundles which are valid for twenty-four (24) hours:
a. Zone 1 – 28Mb
b. Zone 2 – 22Mb
c. Zone 3 – 16Mb
d. Zone 4 – 12Mb
e. Zone 5 – 8Mb
f. Zone 6 – 4Mb
g. Zone 7 – 2Mb
8. Should a Customer have his Daily bundles and Instant Recharge option active at the same time, the bundles with the closest expiry date will be consumed first.
9. Zones mentioned in Clauses 4 and 7 above are being extended below for ease of reference to our Customers:
Zone 1 – Austria, Belgium, Denmark, Luxembourg, Bulgaria, Croatia, Germany, Hungary, Sweden, Netherlands, Estonia, Latvia, Lithuania, Slovenia, United Kingdom, Spain, Portugal, Czech Republic, Finland, Norway, Romania, Slovakia, Poland, Turkey, Greece, Ireland, Malta, Italy, France.
Zone 2 – Cyprus, India, Monaco, Puerto Rico, United States.
Zone 3 – Argentina, Brazil, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Liechtenstein, Mexico, Peru, Switzerland, Ghana, Kenya, Albania, China, Indonesia, Lesotho, Macedonia, Mozambique, Nicaragua, Panama, Uruguay, South Africa, Paraguay.
Zone 4 – Honduras, Qatar, Serbia, Australia, Gibraltar, Iceland, Mayotte, Reunion, Canada.
Zone 5 – Afghanistan, Benin, Botswana, Cameroon, Congo PR, Cote D’Ivoire, Guinea, Guinea-Bissau, Iran, Liberia, Nigeria, Rwanda, South Sudan, Sudan, Swaziland, Syria, Uganda, Yemen, Zambia, Azerbaijan, Guernsey, Jersey, South Korea, New Zealand, Singapore, Egypt, Philippines, Fiji, Japan.
Zone 6 – Guadeloupe, Martinique, Thailand, Taiwan, Hong Kong, Sri Lanka, Cambodia, Saudi Arabia, Oman, Armenia, Isle Of Man, Montenegro, Ukraine, Israel, Russian Federation, Colombia, Malaysia.
Zone 7 – Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Suriname, Trinidad & Tobago, Turks & Caicos, Montserrat, Iraq, Jordan, Kuwait, United Arab Emirates, Macau, Netherlands Antilles, Chad, Congo DR, Gabon, Madagascar, Malawi, Niger, Seychelles, Sierra Leone, Tanzania, Venezuela, Bosnia & Herzegovina, Bangladesh, Palestine, Georgia, Belarus, Pakistan, San Marino, Bahrain, Kazakhstan, Tunisia, Bolivia, Libya, Morocco.
10. Prices displayed which can be used for the ‘General Cash’ account are quoted on a:
a. per MB (megabyte) basis but charged on a ten (10) KB (kilobyte) basis or part thereof,
b. Per Minute basis and charged on a per minute basis,
c. Per SMS basis and charged on a per SMS basis.
11. You can query both the remaining balances within your ‘General Cash’ and the ‘Ping Balance’ account by logging into My Ping account and clicking on the Overview section, or by dialling *120# from the mobile device.
12. We will notify You by means of an SMS notifications once your both ‘General Cash’ or the ‘Ping Balance’ accounts go below Euro five (€5), Euro one (€1), and when the credit balance is zero.
13. Should You require to recharge either the ‘General Cash’ account or the ‘Ping Balance’ account, You may do so via the My Ping account. Four (4) recharge denominations are available:
a. Ten Euro (€10) or Twelve Dollars ($12)
b. Twenty Euro (€20) Or Twenty-Five Dollars ($25)
c. Fifty Euro (€50) Or Sixty Dollars ($60)
d. One hundred Euro (€100)  Or One hundred and twenty Dollars ($120)
14. The applications that can be used by Customers subscribed to this tariff plan are:
a. WhatsApp
b. Facebook Messenger
c. Skype
d. Viber
e. QQ mobile
f. WeChat
g. LINE
h. Allo
i. Telegram Messenger
j. KakaoTalk
k. iMessage
l. FaceTime 
15. VAT (Value Added TAX) in the European Union varies according to country, and customers will be charged according to which country the registered billing address is registered in.
16. Ping offers a variety of payment methods when purchasing a Ping product, PayPal being one of the payment methods. Customers opting to purchase any of the Ping products via the PayPal method will be restricted and bound by all the rules and obligations in place by PayPal. Over and above, customers opting to purchase any of the Ping products via the Paypal method should also note that PayPal is limited to a group of countries. For the full and extensive list of countries please click here. 
17. We reserve the right to stop/suspend the service if You make use of the services in a fraudulent illicit or illegal manner. You will be promptly informed of the suspension or cessation of the service.
18. Forbesfone General Terms and Conditions apply.
19. For more information contact us on 247 from your Ping line or on +35696960247 from other lines, help@pingsim.com or visit www.ping.pingsim.com.

Ping Students

1. The plan is operated by Forbesfone (hereinafter referred to as ‘we’ or ‘us’). Access to the benefits and services of the plan is subject to the General Terms and Conditions and to the following specific Terms and Conditions. By subscribing and making use of the plan, you agree to be bound by these specific Terms and Conditions.

2. Customers who activate their SIM Cards, will benefit from two (2) days of free service on the below listed applications:

a. WhatsApp

b. Facebook Messenger

c. Skype

d. Viber

e. QQ Mobile

f. WeChat

g. LINE

h. Allo

i. Telegram Messenger

j. Kakao TALK

k. iMessage

l. FaceTime

3. In addition to the list of features and services available with PING, Customers on this plan have also the option to activate internet browsing on their device. This can be activated by logging into the online portal and activating the option found in the Overview or Services section.

4. The applicable data rates for all countries can be found here. Any usage made will be deducted from the ‘General Cash’ account.

5. We reserve the right to stop/suspend the service if You make use of the services in a fraudulent illicit or illegal manner. You will be promptly informed of the suspension or cessation of the service.

6. Ping Students is a product powered by Forbesfone. All Ping Students users are subject to Ping Terms and Conditions and Forbesfone General Terms and Conditions.

7. Forbesfone General Terms and Conditions apply.

8. For more information contact us on 247 from your Ping line or on +35696960247 from other lines, help@pingsim.com or visit www.ping.pingsim.com.